Retail
End-to-end operational automation for retailers — from procurement and inventory to customer service and sales analytics.
Retail operations are uniquely complex: high transaction volume, seasonal demand shifts, multi-location coordination, thin margins, and a workforce that turns over frequently. Every operational inefficiency compounds across dozens or hundreds of stores.
Most retailers have invested in POS systems, ERP, and e-commerce platforms — but the work between these systems is still manual. Purchase orders are created by hand. Commission calculations require dedicated staff. Customer service is a cost center that grows linearly with store count.
We've deployed full autonomous operations for a national furniture retailer — HR, procurement, customer service, accounts, and marketing all running on TeamCraft. The engagement has been running for over 2.5 years, making it our deepest and longest client relationship.
What we do for Retail
Capabilities deployed in this industry.
Autonomous Store Operations
TeamCraft agents executing procurement, inventory management, supplier claims, and store scheduling. Integration with existing POS and ERP systems (ACCPAC, SAP, Oracle). Exception routing for edge cases.
AI Customer Service
Multi-channel chatbots (WhatsApp, Messenger, Web) handling product inquiries, delivery tracking, complaint resolution, and appointment scheduling. Knowledge base-driven, trained on your product catalog.
Commission & Incentive Automation
Complex sales commission calculations automated — multi-salesperson scenarios, product swaps, callbacks, returns. Replaces dedicated commission teams with AI agents that calculate in real-time.
Retail Analytics & Video Intelligence
AI-driven footfall tracking, heatmaps, employee activity monitoring, and shelf analytics across all stores. Marketing campaign effectiveness measured through foot traffic changes.
In Practice
Autonomous Operations for a National Retailer
Deployed TeamCraft across 5 business functions for a national furniture retailer. Operations staff redeployed to revenue-generating roles. 2.5+ year ongoing engagement.
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