Technology & SaaS
Security testing, customer operations, and AI strategy for technology companies and SaaS platforms.
Technology companies face a paradox: they build software for others but often run their own operations manually. Support tickets are triaged by humans. Billing reconciliation is done in spreadsheets. Security audits are periodic and expensive. The cobbler's children have no shoes.
For SaaS companies specifically, the path to profitability runs through operational efficiency. At scale, the difference between 70% and 85% gross margin is often the difference between sustainable growth and a funding dependency. Automating customer operations, billing, and compliance can move that needle significantly.
We provide two primary capabilities for tech companies: AI-powered continuous security testing (replacing expensive annual pentests) and operational automation via TeamCraft (reducing support and billing headcount).
What we do for Technology & SaaS
Capabilities deployed in this industry.
Continuous Security Testing
AI-powered penetration testing running continuously instead of annually. 9 specialist agents covering recon, network, web app, API, auth, exploitation, and more. SOC 2 and ISO 27001 compliance mapping built in.
Customer Operations Automation
AI agents handling ticket triage, auto-resolution for standard cases, escalation routing, and knowledge base maintenance. Reduce support headcount while improving response times.
AI Strategy for Tech Companies
For tech companies that want to embed AI into their own products: 3-week value mapping, POC development, and production deployment. We've been shipping production AI since 2020.
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